1- Zirak is a mobile application that allows users to book taxis for immediate or future rides. Our service connects passengers with a network of vetted drivers for safe, reliable, and convenient transportation options.

2. How do I download the [Zirak] app?**
   - The [Zirak] app is available for free download on the Apple App Store for iOS devices and the Google Play Store for Android devices. Search for [Zirak], and look for our logo.

3. Which areas does [Zirak] operate in?**
   - Currently, [Zirak] operates in [Duhok.Zakho]. We are constantly expanding to new areas, so stay tuned for updates.

4. How do I book a ride with [Zirak]?**
   - To book a ride, open the [Zirak] app, enter your pickup and drop-off locations, choose your preferred car type, and tap "Book Now." You can also schedule a ride in advance by selecting "Schedule Ride."

5. Can I cancel a booking? If so, is there a cancellation fee?**
   - Yes, you can cancel a booking through the app. Late cancellations may incur a fee to compensate the driver for their time.

6. How do I know when my driver is arriving?**
   - After booking, you will receive real-time updates about your driver's location and estimated arrival time through the app.

7. What payment methods are accepted?**
   - [Zirak] accepts various payment methods, including credit/debit cards, mobile wallets, and cash payments.

8. How is the fare calculated?**
   - Fares are calculated based on the trip distance, estimated time, and local demand. You will see an estimated fare before confirming your booking.

10. What safety measures does [Zirak] take?**
   - We prioritize safety with features like in-app Customers Service  buttons, ride tracking, driver background checks, and 24/7 support.


11. How do I report a problem with my trip or provide feedback?**
    - You can report issues or provide feedback through the "Help" section in the app. Our support team is available 24/7 to assist you.

12. What should I do if I leave something in a car?**
    - If you've left an item in a car, you can contact the driver directly through the app. After that, please contact [Zirak] support for assistance.

13. How can I update my account details?**
    - You can update your account details, including payment methods and contact information, directly in the app under the "Profile" section.

14. What if I forget my password?**
    - If you forget your password, use the "Forgot Password" feature on the login page to reset it. You'll need access to your  phone number or whatsapp to receive the reset link.

8. How can I report a problem or provide feedback on my ride?**
If you encounter any issues or wish to provide feedback, you can do so directly through the app by visiting the 'Help' section or by contacting our customer support team via email or phone.

*11. How can I estimate the fare before booking a ride?*
Before confirming your ride, you can get an estimated fare by entering your pickup and drop-off locations in the app. The estimate considers factors like distance, expected traffic, and surge pricing (if applicable).

*12. Can I schedule a ride in advance?*
Yes, zirak allows you to schedule rides in advance. Just select the 'Schedule a Ride' option, choose your pickup time, location, and destination, and we'll ensure a driver is available to meet your schedule.

*14. How do I update my payment method?*
You can update your payment methods in the 'Payment' section of the app. Here, you can add, remove, or edit your credit/debit cards and other payment options.

*16. What happens if my driver cancels the ride?*
If your driver cancels the ride for any reason, our system will automatically look for another available driver to ensure you reach your destination without significant delays.

*17. Are pets allowed in the vehicle?*
Policies on pets vary by region and driver preference. Generally, small pets in carriers are allowed. For larger pets or specific needs, it's best to contact the driver in advance through the app's messaging feature.


*18. Can I request a specific driver?*
While you cannot request specific drivers due to how the app assigns rides to ensure fairness and efficiency, you can rate your experience. Drivers with higher ratings are more likely to receive frequent ride requests.

*19. How does Zirak protect my privacy and data?*
We take your privacy and data security seriously. Zirak uses state-of-the-art encryption and security measures to protect your personal information and transaction details. Our privacy policy provides detailed information on how we collect, use, and safeguard your data.


*20. Can I delete myZirakaccount?*
Yes, if you wish to delete your Zirak account, you can do so in the 'Account Settings' section of the app. Please note that deleting your account will remove all your data from our platform. If you have any concerns, we recommend contacting customer support before taking this step.