Welcome to ShipSupp! This Privacy Policy explains how we collect, use, and protect your
personal information when you use our mobile e-commerce platform. By accessing or using our
app, you agree to this Privacy Policy.
1. Information We Collect
We collect the following types of personal information to provide and improve our
services:
Personal Identification Information: This includes your name, email
address, phone number, and shipping details.
Usage Data: We collect data on how you use our app, including
interactions, preferences, and time spent within the app.
Device Information: Information about your device such as IP address,
device type, and operating system.
Please note that we do not collect or process payment information as all transactions are
external to the platform.
2. How We Use Your Information
To manage and fulfill your orders;
To communicate with you (e.g., order updates, promotional offers, support inquiries);
To improve and personalize your experience on our app;
To analyze usage trends and performance metrics;
To comply with legal requirements and protect against fraud or misuse.
3. Data Security
Our infrastructure is hosted by Firebase, a service provided by Google. Firebase ensures data
security by implementing industry-standard security protocols, including encryption in
transit and at rest.
4. Legal Compliance
We are committed to complying with all applicable privacy laws and regulations. In
particular:
General Data Protection Regulation (GDPR): If you are located in the
European Economic Area (EEA), we will comply with GDPR requirements regarding your
personal data.
California Consumer Privacy Act (CCPA): If you are a California
resident, you have specific rights related to your personal information under the CCPA.
Firebase, as our hosting provider, adheres to relevant data protection and privacy
regulations, ensuring that your data is processed securely.
5. Sharing of Personal Information
We do not sell or share your personal information with third parties except for the following
cases:
Service Providers: We may share data with third-party service providers
(e.g., cloud services like Firebase) that help us provide, operate, and maintain our
services.
Legal Requirements: We may disclose your information to comply with a
legal obligation, protect against fraud, or enforce our Terms of Service.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal
information:
Access: You can request a copy of the personal data we hold about you.
Correction: You can request correction of incorrect or incomplete data.
Deletion: You can request deletion of your personal data, subject to
legal retention obligations.
Data Portability: You can request a copy of your data in a structured
format for transfer to another service provider.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for
which it was collected or to comply with legal obligations.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant
changes through our app or by email. Your continued use of our app constitutes acceptance of
the updated Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: