Sector Undertakings of State / Central Government ,District Administraons , Municipal bodies and Panchayat Administraons which are having serial
number / Student Identy Card with photograph issued by recognized School or College for their students / Naonalized Bank Passbook with
photograph /Credit Cards issued by Banks with laminated photograph/Unique Idenficaon Card "Aadhaar", m-Aadhaar, e-Aadhaar. /Passenger
showing the Aadhaar/Driving Licence from the "Issued Document" secon by logging into his/her DigiLocker account considered as valid proof of
identy. (Documents uploaded by the user i.e. the document in "Uploaded Document" secon will not be considered as a valid proof of identy).
2. PNRs having fully waitlisted status will be dropped and automac refund of the booking amount shall be credited to the account used for payment for
booking of the cket. Passengers having fully waitlisted e-cket are not allowed to board the train. However, the names of PARTIALLY
waitlisted/confirmed and RAC cket passenger will appear in the chart and will be allowed to board the train.
3. Passengers travelling on a fully waitlisted e-cket will be treated as Ticketless.
4. Obtain cerficate from the TTE /Conductor in case of (a) PARTIALLY waitlisted e-cket when LESS NO. OF PASSENGERS travel, (b)A.C FAILURE, (c)TRAVEL IN
LOWER CLASS. This original cerficate must be sent to GGM (IT), IRCTC, Internet Tickeng Centre, IRCA Building, State Entry Road, New Delhi-110055
aer filing TDR online within prescribed me for claiming refund.
5. In case, on a party e-cket or a family e-cket issued for travel of more than one passenger, some passengers have confirmed reservaon and others
are on RAC or waing list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also subject to the condion that the cket
shall be cancelled online or online TDR shall be filed for all the passengers upto thirty minutes before the scheduled departure of the train.
6. In case of train cancellaon on its enre run, full refund is granted automacally by the system. However, if the train is cancelled parally on its run or
diverted and not touching boarding/desnaon staon, passengers are required to file online TDR within 72 hours of scheduled departure of the train
from passengers boarding staon.
7. Never purchase e-cket from unauthorized agents or persons using their personal IDs for commercial purposes. Such ckets are liable to be cancelled
and forfeited without any refund of money, under secon (143) of the Indian Railway Act 1989. List of authorized agents are available on
www.irctc.co.in under 'Find NGet Agents' opon.
8. For detail, Rules, Refund rules, Terms & Condions of E-Tickeng services, Travel Insurance facility etc. Please visit www.irctc.co.in
9. While booking this cket, you have agreed of having read the Health Protocol of Desnaon State of your travel. You are again advised to clearly read
the Health Protocol advisory of desnaon state before start of your travel and follow them properly.
10. The FIR forms are available with on board cket checking staff, train guard and train escorng RPF/GRP staff.
11. Variety of meals available in more than 1500 trains. For delivery of meal of your choice on your seat log on to www.ecatering.irctc.co.in or call 1323
Toll Free. For any suggesons/complaints related to Catering services, contact Toll Free No. 1800-111-321 (07.00 hrs to 22.00 hrs)
12. Naonal Consumer Helpline (NCH) Toll Free Number: 1800-11-400 or 14404
13. You can book unreserved cket from UTS APP or ATVMs (Automac Ticket Vending Machines) located in Railway Staons.
Contact us on: - care@irctc.co.in OR 24*7 Hrs Customer Support at 14646 OR 0755-6610661, 0755-4090600
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