Privacy Policy - LetzTrip

Effective Date: 2024-12-08

This Privacy Policy governs how the LetzTrip app (the "Application") for mobile devices collects, uses, maintains, and discloses information obtained from users ("Users"). This Application is owned and operated by PIRTZTEL TECHNOLOGIES PRIVATE LIMITED and is offered as a Free service. By using this Application, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 User-Provided Information

We may collect information you provide directly to us, including but not limited to:

Personal Details: Name, email address, phone number, account credentials, and demographic information.
Travel Preferences: Wishlist destinations, planned itineraries, favored activities, travel dates, and group trip details to personalize recommendations and streamline trip planning.
Contacts: With your explicit permission, we may access your phone’s contact list to help you invite friends and family to trips, share itineraries, and coordinate group travel experiences. We only use this information to facilitate collaborative features and do not use it for any other purpose.
Feedback and Communication: Responses to surveys, feedback forms, support queries, and other messages you send us.
Documents and Notes: Travel documents, tickets, booking confirmations, checklists, and notes you store in the Application for organizational purposes.

1.2 Automatically Collected Information

When you use the Application, we automatically collect certain information, including:

Device Information: Device type, operating system, unique device identifiers, IP address, and app version to ensure compatibility, performance optimization, and troubleshooting.
Usage Data: Pages visited, features used, session durations, and engagement metrics (e.g., frequency of trip planning activities) to improve the user experience and enhance functionality.
Location Data: Your geographical location (approximate or precise, depending on your device settings) for:
- Enabling real-time live location sharing among group trip members.
- Providing location-specific content, recommendations (e.g., nearby attractions, accommodations, events), and optimized itineraries.
- Analyzing anonymized location trends to improve our services and features.
Performance and Diagnostics: Crash logs, error reports, and diagnostic data to identify issues and enhance stability and reliability.

1.3 SMS Permissions

We may request permission to send SMS messages to:

Verification and Authentication: Sending OTPs (One-Time Passwords) to verify your identity during account creation or login attempts.
Transaction Notifications: Informing you about trip bookings, itinerary updates, or time-sensitive travel alerts.

Standard carrier messaging rates may apply. We do not use SMS for unsolicited marketing without your consent.

1.4 Photos, Images, and Media

With your permission, the Application may allow you to:

Upload and Store Photos or Images: For creating shared travel galleries, saving travel memories, and associating images with certain destinations or events.
Access Device Media: To personalize your profile, attach images to checklists, or share photos with trip collaborators.

We respect your ownership of these images. You remain responsible for ensuring you have the right to share them. We do not use your images for advertising or other purposes without your explicit consent.

1.5 Other Customer Data

We may also collect other types of data that you choose to provide, such as:

Expenses and Financial Information: Expense tracking data, currency preferences, contribution details, and settlement transactions for managing shared costs during group trips.
Additional Profile Information: Travel interests, preferred language, dietary preferences, or accessibility requirements to tailor recommendations and improve your user experience.

1.6 Third-Party Services

The Application integrates third-party services to enhance functionality. These third-party providers may collect and use your information under their respective Privacy Policies:

2. How We Use Your Information

We use the collected information to:

Core Functionality: Facilitate trip planning, live location sharing, expense management, and checklist organization.
Personalization: Provide tailored travel recommendations, suggested itineraries, and relevant local activities based on your preferences and location.
Analytics and Improvements: Analyze user behavior and trends to refine features, enhance performance, and fix bugs.
Communication: Send transactional messages, updates, and critical notifications related to your account or trips.
Group Coordination: Enable collaborative itinerary creation, location sharing among friends and family, and seamless coordination before and during trips.
Security and Fraud Prevention: Detect and mitigate unauthorized access, suspicious activity, or policy violations.

3. Sharing of Information

We may share your information under these circumstances:

With Your Consent: We may share specific information when you explicitly agree to do so.
With Trusted Partners: Aggregated, anonymized data may be shared with travel partners, analytics providers, or service improvements partners. This data does not identify you personally.
Legal Requirements: We may disclose information to comply with applicable laws, regulations, legal processes, or governmental requests; to enforce our terms of service; or to protect the rights, safety, and property of Users or others.
Service Providers: We engage carefully vetted third-party companies to support hosting, analytics, messaging, or other essential services. These providers are contractually obligated to use your information only for the services they provide us.

4. Data Retention and Management

We retain your data only for as long as necessary to provide the Application’s services or as required by law. When data is no longer needed, we securely delete or anonymize it. You may request data deletion by contacting connect@letztrip.com. We will respond within a reasonable timeframe.

5. Opt-Out and User Rights

You have the right to:

Withdraw Permissions: Disable location access, deny contact list usage, or prevent photo access through your device settings.
Delete the Application: Uninstalling the Application stops all data collection.
Access and Update: Review and update your personal information through the Application’s settings or by contacting us.
Request Deletion or Portability: Subject to applicable law, you may ask us to delete your personal data or provide it in a portable format.

6. Security

We employ industry-standard security measures—such as encryption, secure servers, access controls, and periodic security audits—to protect your data. While we strive to ensure the security of your information, no method of transmission or storage is 100% secure. We encourage you to report any security concerns to connect@letztrip.com.

7. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected such data, please contact us immediately at connect@letztrip.com so we can remove it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may differ. We take steps to ensure that your information receives an adequate level of protection, including using appropriate contractual clauses and compliance frameworks.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or improvements to our services. We will notify you by updating the "Effective Date" at the top of this page and may also provide additional notice through the Application. Your continued use of the Application after any changes indicates your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Email: connect@letztrip.com
Website: www.letztrip.com
Mail: PIRTZTEL TECHNOLOGIES PRIVATE LIMITED, [Insert Physical Address Here]