LetzHush Privacy Policy

Last Updated: 13th Feb 2025

Welcome to LetzHush (“we,” “us,” or “our”). We take your privacy very seriously and are committed to protecting your personal data and communications through robust technical and organizational measures. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use the LetzHush mobile application (the “App”) and related services (collectively, the “Services”).

By downloading, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the practices described herein, please discontinue using our Services immediately.

1. Scope and Applicability

This Privacy Policy applies to all information collected through the LetzHush App and any other services that reference or link to this Policy. Please note that this Privacy Policy does not apply to any third-party websites, services, or applications that you may access through our Services.

2. Key Definitions

• Personal Data (Personal Information): Any information relating to an identified or identifiable natural person.
• Processing: Any operation or set of operations performed on personal data (e.g., collection, storage, modification, use, disclosure).
• Encryption: The process of encoding information to prevent unauthorized access.

3. Information We Collect

3.1 Account Registration

• Credentials: You must create an account protected by a username and a password, passcode, or other authentication methods. We store minimal data for registration purposes—typically, an email or username (depending on how the platform is set up).
• Profile Information (Optional): You may choose to provide additional details (e.g., display name, avatar) at your discretion.

3.2 Messages and Content

• Encrypted Chats: All messages, images, and other files exchanged within LetzHush are encrypted in transit and at rest. We do not store or read the content of your messages in a readable format on our servers.
• Ephemeral or Clandestine Chats (If Offered): In certain chat modes, messages may be stored only temporarily or until they are viewed. Depending on your settings, these messages may auto-delete or become inaccessible after a set period.
• Temporary Server Storage: To facilitate message delivery, encrypted data may reside on our servers for a short time until it is successfully delivered. Afterward, it is automatically deleted or overwritten.

3.3 Device Information and Usage Data

• Technical Information: We may automatically collect device-specific information (e.g., device type, operating system, IP address, mobile network info, App version) when you interact with our Services.
• Usage Data: We may collect data about your interactions with the App, such as the frequency of use, features accessed, and interaction timestamps. This information is generally aggregated or anonymized, and is used to improve the functionality and user experience of our Services.
• Crash and Diagnostics Data: If the App crashes or faces other technical issues, we may collect crash reports and diagnostic logs to identify and resolve the root cause. This data typically does not include personal message content.

3.4 Authentication and Security

• Password or Passcode Required: You are required to enter a secure password or passcode every time you open the App. This helps protect access to your account from unauthorized parties. The App will also prompt for a password if someone attempts to open it on your device.
• Biometric Authentication (If Enabled): You may enable biometric authentication (e.g., fingerprint, facial recognition) for faster access. This process is managed by your device’s operating system; we do not store or process your biometric data.

3.5 Cookies and Tracking Technologies

LetzHush focuses on privacy and minimal data collection. We generally do not use cookies or similar tracking technologies for our primary functionality. However, if we integrate analytics or certain features in the future, we will update this Policy accordingly and provide you with choices about their use.

4. How We Use Your Information

We use your information for the following purposes, depending on how you interact with our Services:

1. Providing and Securing the Services:
   • To authenticate user logins, ensuring no unauthorized parties can access your account.
   • To facilitate end-to-end encrypted chats and deliver messages to intended recipients.
   • To protect our Services against misuse, fraud, or unauthorized access.
2. Improving and Maintaining the App:
   • To monitor performance metrics, diagnose technical issues, optimize stability, and improve usability.
   • To conduct internal research, debugging, data analysis, and App testing.
3. Customer Support:
   • To respond to inquiries, complaints, or technical support requests you submit.
   • To notify you of any critical App updates, security enhancements, or policy changes.
4. Legal and Compliance:
   • To comply with applicable laws, regulations, or legal obligations.
   • To enforce or defend our Terms of Service, acceptable use policies, or other contracts.
   • To investigate potential violations of our Services or potential fraudulent activities.

5. Legal Bases for Processing (Where Applicable)

If you are located in certain jurisdictions (e.g., the European Economic Area or the UK), we only collect and process your personal data if we have a valid legal basis, including:

• Consent: You have given us permission to process your information (e.g., when you voluntarily submit details for your profile).
• Contract Performance: Processing is necessary to provide the Services you requested, such as delivering messages to the intended recipients.
• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving the App), except where overridden by your rights and interests.
• Legal Obligation: We need to comply with a legal or regulatory requirement.

6. How We Share Your Information

We strive to limit the disclosure of your personal information and employ encryption to safeguard your data. However, certain circumstances require us to share some information:

6.1 With Other Users (Within Chats)

When you send a message, image, or file to other LetzHush users, the encrypted content is accessible to the intended recipient(s) only. We cannot read or share your messages in plain text, as they are encrypted end-to-end.

6.2 Service Providers and Partners

• We may use reputable third-party service providers for hosting, analytics, or operational support. These entities have limited access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6.3 Business Transfers

• In the event of a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any significant changes and outline any new privacy implications that arise.

6.4 Legal and Regulatory Disclosure

• We may disclose personal information if required by law, legal process, or governmental request, or if we believe disclosure is necessary to enforce our rights, investigate fraud, protect user safety, or comply with any applicable law.

7. Data Retention

We retain personal information only as necessary for the purposes stated in this Privacy Policy or as required by law. We employ data minimization principles and, where feasible, store encrypted data only for the limited duration needed for message delivery. Once we no longer need your personal data, we securely delete or anonymize it.

8. Data Security

• Encryption: All communications in LetzHush are end-to-end encrypted, and encrypted data is stored on our servers to prevent unauthorized access.
• Access Controls: We require strong authentication measures (password, passcode, or biometric) to protect your account.
• Technical Safeguards: We use firewalls, secure server configurations, intrusion detection systems, and regular security assessments to protect our infrastructure.
• No Absolute Guarantee: While we take comprehensive security measures, no system is 100% foolproof. We cannot guarantee the absolute security of your data against all threats.

9. Your Choices and Rights

You have several options and rights regarding your personal data:

9.1 Managing Your Account

• Profile Edits: You can update or remove optional profile information at any time in the App settings.
• Account Deletion: You may delete your account in the App settings. Upon deletion, any related data on our servers (e.g., your encrypted message data pending delivery) will be removed or securely overwritten, subject to any legal obligations we may have to retain data.

9.2 Notification Preferences

By default, LetzHush aims to minimize notifications to protect your privacy. If any optional notifications (e.g., silent alerts) are introduced, you will have the choice to enable or disable them in the App settings.

9.3 Data Subject Rights (Depending on Jurisdiction)

You may have certain rights under relevant data protection laws, including:

• Access: Request confirmation that your data is processed and obtain a copy of your personal information.
• Rectification: Request that we correct or update any inaccurate personal information.
• Erasure: Request the deletion of your data when it is no longer needed or if processing is unlawful.
• Restriction: Request the restriction of processing of your data in certain circumstances.
• Objection: Object to processing activities based on legitimate interests or direct marketing.
• Portability: Request a machine-readable copy of your personal data that you provided to us.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, please contact us using the information provided in the Contact Us section. We will respond to valid requests in accordance with applicable laws.

9.4 Password Management

You are responsible for safeguarding your password or passcode. We strongly recommend using a unique and complex password and updating it regularly to maintain account security.

10. International Data Transfers

LetzHush operates globally, which may involve transferring your information to servers located in countries other than your own. These countries may have data protection laws that differ from your jurisdiction. We take steps to ensure that your data receives an adequate level of protection wherever it is processed, including standard contractual clauses or other appropriate safeguards where required by law.

11. Children’s Privacy

Our Services are not intended for individuals under the age of [13/16, depending on applicable law]. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected personal data from a child without proper parental or guardian consent, please contact us so we can remove that information promptly.

12. Third-Party Services and Links

Our Services may contain links to third-party websites or services that are governed by their own privacy policies. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of every website or service you visit.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the details below:

• Email: connect@letztrip.com

Thank you for choosing LetzHush for your secure and confidential messaging needs. Your privacy is our top priority, and we remain committed to maintaining the highest standards of data protection.