July in Review 🎉

Before and after the break, our participants enjoyed a wonderful mix of learning, creativity, community engagement, and exciting outings throughout July.

July Program Highlights

Time flies when you're having fun, and July certainly flew by! It was a month packed with exciting adventures, creative activities, and memorable experiences that kept our participants engaged throughout the winter school holidays.

We kicked off the month by settling back into our regular routine with a range of engaging journaling activities, fun maths exercises, DIY puzzles, and other educational games that encouraged learning while having fun.

As the school holidays began, so did a fantastic lineup of excursions. One of the highlights was a visit to the popular Hijinx Hotel in Alexandria, where participants split into teams and competed through a variety of interactive challenge rooms, testing their problem-solving skills, teamwork, and creativity.

The holiday fun continued with Jersey Day to celebrate the State of Origin decider, creating colourful cardboard hats, exploring the inspiring exhibitions at Campbelltown Arts Centre, and enjoying an action-packed day at Entertainment Park in Bankstown.

We were also thrilled to be invited to Fire Truck Day, hosted by our wonderful friends at Extraordinary Abilities. Participants learnt valuable fire safety skills from local firefighters, explored a real fire truck, decorated their own firefighter hats, enjoyed a delicious lunch, and spent the day making new friendships. A huge thank you to the team at Extraordinary Abilities for including us in such a fantastic community event.

Back in the Circle of Hope kitchen, our participants embraced the winter season by preparing a range of delicious homemade meals and treats. Together we cooked hearty pumpkin soup, made classic shepherd's pie, and had plenty of fun creating the viral dot cakes in both chocolate and vanilla flavours.

July was filled with laughter, learning, new experiences, and lasting memories. We are incredibly proud of everything our participants achieved throughout the month and look forward to another exciting program as we welcome August!

✨ NDIS Day Program – Limited Vacancies Available
Circle of Hope delivers inclusive, goal-focused supports for participants of all ages and abilities. We are currently accepting NDIS referrals and welcome enquiries from participants, families, and Support Coordinators.

📞 Contact our team to discuss availability, referrals, or to arrange a tour of our Day Centre. Alternatively, you can visit our website for more details to join today!

Dance Comp Triumph

Congratulations to our friend Ellee-Rose who placed both first and second in her recent dance/cheer competition 🎉

Well done Ellee, we’re all so proud of what you have achieved!!

Circle of Hope Makes it Snow

Although it doesn't snow in Sydney, as part of our July day program, we made our own snow!

Using a combination of shaving cream and baking soda, our participants got to experience what it could be like if we did have snow here all the time.

Check out the video below to see how we did it!

Jenga with Riyaz

Meet Riyaz!

Riyaz is one of our regular participants, attending our Day Centre 5 days a week.

Although he has cerebral palsy, he does not back down from partaking in every activity he can. A few weeks ago, he and his supporter worker sat down to play a couple of rounds of Jenga.

Jenga is a great way for our support team to encourage concentration, problem-solving, patience, and strategic thinking for our participants, while also strengthening their fine motor skills and hand-eye coordination.

Playing together also promotes teamwork, communication, and turn-taking, helping participants build confidence and resilience in a fun and supportive environment. It's amazing how a simple game can create opportunities for learning, laughter, and personal growth, assisting participants like Riyaz in achieving their goals.

Feedback and Complaints Form

Purpose

To ensure all complaints and feedback are handled fairly, promptly, and in line with Circle of Hope’s legal and compliance obligations.

🔄 Complaint Handling Process

1. Operational Level Response

   • Complaints are first handled by the relevant team member depending on the issue. 

2. Escalation to Service Delivery Manager

   • If further guidance is required, the complaint is escalated to our Service Delivery Manager.

3. Escalation to Management Team

   • If unresolved after investigation and the complainant wishes to escalate further, the matter is forwarded to the Management Team.

4. Escalation to NDIS Commission

   • If the complainant is still dissatisfied, Circle of Hope must support them through the NDIS Commission complaints process.

5. NDIS Commission Contact

   • If the NDIS Commission contacts Circle of Hope directly, the complaint is directed to our Governance and Strategy Manager, who investigates and responds on behalf of Circle of Hope.

📝 Supporting Tools

• Feedback and Complaints Form: Updated and available for complainants to use.

• Participant Handbook: Outlines the complaints handling process and is provided at service sign-up.

📚 Record Keeping

• All complaints, actions, and outcomes must be documented in Circle of Hope’s Complaints Register.

• This ensures compliance with legal obligations, policies, and procedures.

📌 Key Contacts

• Operational Team

• Service Delivery Manager

• Management Team

• NDIS Commission Liaison

✅ Reminder: All of our staff must familiarise themselves with the Complaints Policy and Procedure to ensure consistent handling of complaints. For further clarification, or to raise a complaint, contact our office on (02) 8774 9699 or email info@circleofhope.com.au

What's On in August

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