February in Review 🎉

Hello Autumn 🍂

Summer flew by in the blink of an eye, and just like that, we’ve welcomed the crisp mornings and cosy vibes of a brand-new season!

February kept us on our toes — full of highs, challenges and so many beautiful moments in between. We wrapped up the school holidays with plenty of fun before sending our school-aged participants back to school feeling refreshed and ready for the year ahead.

The kitchen was definitely a highlight this month! We rolled up our sleeves and made homemade chicken nuggets for the very first time — and let’s just say they were a hit. We also whipped up stacks of fluffy pancakes loaded with maple syrup, chocolate drizzle, sprinkles and fresh strawberries. Safe to say there were lots of happy faces around the table!

Love was in the air for Valentine’s Day, with heartfelt handmade cards spreading smiles all around. We also proudly celebrated International Mother Language Day on 21 February. Our community is beautifully diverse, with participants and staff from many cultural backgrounds speaking a wide range of languages. It’s something we truly cherish — our diversity is our strength, and we couldn’t be prouder of the vibrant community we share.

February also marked the beginning of the holy seasons of Lent and Ramadan. We extend our warmest wishes to all participants and staff observing these sacred times — may this Lenten season be meaningful and reflective, and Ramadan bring peace, blessings and togetherness. Ramadan Kareem.

If February is anything to go by, March is going to be just as exciting. We can’t wait to share what’s next — stay tuned!

✨ NDIS Day Program – Limited Vacancies Available
Circle of Hope delivers inclusive, goal-focused supports for participants of all ages and abilities. We are currently accepting NDIS referrals and welcome enquiries from participants, families, and Support Coordinators.

📞 Contact our team to discuss availability, referrals, or to arrange a tour of our Day Centre. Alternatively, you can visit our website for more details to join today!

Changes to the Aged Care system

In case you missed it — big changes have happened in the aged care sector across Australia.

The Aged Care Act 2024 has introduced significant reforms that are reshaping the way support is delivered to older Australians. This marks one of the biggest transformations the sector has seen in years — all designed to create a system that is simpler, fairer and more responsive to individual needs.

A key part of this reform is the launch of the Support at Home program. This new program will streamline services by replacing:

• Commonwealth Home Support Programme (CHSP)

• Home Care Packages (HCP)

• Short-Term Restorative Care (STRC)

• Residential Respite (in certain circumstances)

Instead of the previous four levels, there will now be eight support levels — offering more tailored, flexible care options that better reflect the diverse and changing needs of older Australians.

We're Hiring - Support Workers

Looking for your next opportunity in disability support? We’d love to hear from you! ✨

We’re currently seeking qualified female support workers to join the growing team at Circle of Hope.

If you’re passionate, experienced and ready to make a real difference, this could be the perfect role for you.

To be considered, you must:
⭐ Have experience with PEG feeding and personal care
⭐ Be available to work in the Liverpool area
⭐ Have experience supporting high-complex participants
⭐ Hold a Certificate in Disability (or equivalent)
⭐ Be available for overnight shifts

This is your chance to be part of a supportive, values-driven team that’s committed to empowering participants and delivering high-quality care every day.

Sound like you — or someone you know? Send your CV to info@circleofhope.com.au or get in touch with us today. We can’t wait to connect with you!

April School Holidays

It’s almost that time again… School Holidays are just around the corner! 🎉

We’re getting ready for a break packed with fun, laughter and plenty of adventure. These holidays, we’ve organised an exciting lineup of excursions to keep everyone engaged and entertained — from mini golf showdowns and hands-on cooking demos to scavenger hunts and so much more!

There’s something for everyone, and we can’t wait to make it a holiday to remember.

You can check out the full program below or visit Circle of Hope online for all the details. Prefer to chat? Get in touch with us today — we’d love to tell you more!

Let the holiday countdown begin! 🌟

Feedback and Complaints Form

Purpose

To ensure all complaints and feedback are handled fairly, promptly, and in line with Circle of Hope’s legal and compliance obligations.

🔄 Complaint Handling Process

1. Operational Level Response

   • Complaints are first handled by the relevant team member depending on the issue. 

2. Escalation to Service Delivery Manager

   • If further guidance is required, the complaint is escalated to our Service Delivery Manager.

3. Escalation to Management Team

   • If unresolved after investigation and the complainant wishes to escalate further, the matter is forwarded to the Management Team.

4. Escalation to NDIS Commission

   • If the complainant is still dissatisfied, Circle of Hope must support them through the NDIS Commission complaints process.

5. NDIS Commission Contact

   • If the NDIS Commission contacts Circle of Hope directly, the complaint is directed to our Governance and Strategy Manager, who investigates and responds on behalf of Circle of Hope.

📝 Supporting Tools

• Feedback and Complaints Form: Updated and available for complainants to use.

• Participant Handbook: Outlines the complaints handling process and is provided at service sign-up.

📚 Record Keeping

• All complaints, actions, and outcomes must be documented in Circle of Hope’s Complaints Register.

• This ensures compliance with legal obligations, policies, and procedures.

📌 Key Contacts

• Operational Team

• Service Delivery Manager

• Management Team

• NDIS Commission Liaison

✅ Reminder: All of our staff must familiarise themselves with the Complaints Policy and Procedure to ensure consistent handling of complaints. For further clarification, or to raise a complaint, contact our office on (02) 8774 9699 or email info@circleofhope.com.au

What's On in March

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