November in Review

Hello Summer! 🌞

Spring has officially wrapped up, and we’re ready to welcome the sunshine and fun of summer!

November was an exciting month at our Day Centre as we introduced new activities and brought back some crowd favourites. In the kitchen, we got creative with baked potatoes and lasagna, and debuted a delicious new recipe: Apple & Blueberry Pop Tarts—which quickly became a hit!

Later in the month, we explored our artistic side with air-dry clay sculptures, enjoyed tracing and word search activities, and played plenty of rounds of our favourite card game—UNO.

With the school holidays just around the corner, we can’t wait to share what’s coming up! Think trips to Darling Harbour, beach days, and so much more.

👉 Check out our 2025/26 Summer School Holiday Program on our website.

Circle of Hope offers a variety of activities and programs for all ages and abilities. We currently have spaces available in our Day Program—don’t miss out!

👉 Visit our website for more details or to join today.

Summer School Holidays

The Summer School Holidays are fast approaching!

We have many exciting outings planned including trips to Darling Harbour, beach days, and more.

If you're interested in joining our holiday program, contact us today!

Sajah's New Look

New hair, new me 💁🏻‍♀️

As part of her birthday celebrations, our friend Sajah, go her hair done at Blowout Lounge in Chester Hill.

A massive shoutout to the team at the salon who made Sajah feel so special and fabulous!

We really love her new look!

Feedback and Complaints Form

Purpose

To ensure all complaints and feedback are handled fairly, promptly, and in line with Circle of Hope’s legal and compliance obligations.

🔄 Complaint Handling Process

1. Operational Level Response

   • Complaints are first handled by the relevant team member depending on the issue. 

2. Escalation to Service Delivery Manager

   • If further guidance is required, the complaint is escalated to our Service Delivery Manager.

3. Escalation to Management Team

   • If unresolved after investigation and the complainant wishes to escalate further, the matter is forwarded to the Management Team.

4. Escalation to NDIS Commission

   • If the complainant is still dissatisfied, Circle of Hope must support them through the NDIS Commission complaints process.

5. NDIS Commission Contact

   • If the NDIS Commission contacts Circle of Hope directly, the complaint is directed to our Governance and Strategy Manager, who investigates and responds on behalf of Circle of Hope.

📝 Supporting Tools

• Feedback and Complaints Form: Updated and available for complainants to use.

• Participant Handbook: Outlines the complaints handling process and is provided at service sign-up.

📚 Record Keeping

• All complaints, actions, and outcomes must be documented in Circle of Hope’s Complaints Register.

• This ensures compliance with legal obligations, policies, and procedures.

📌 Key Contacts

• Operational Team

• Service Delivery Manager

• Management Team

• NDIS Commission Liaison

✅ Reminder: All of our staff must familiarise themselves with the Complaints Policy and Procedure to ensure consistent handling of complaints. For further clarification, or to raise a complaint, contact our office on (02) 8774 9699 or email info@circleofhope.com.au

What's On in December

Copyright © 2025  Circle of Hope, All rights reserved.

Our mailing address is:
3/24 Ellis Pde, Yennora 2161

Want to change how you receive these emails?
You can unsubscribe from this list.