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Update on the Future of the Canada VRS Platform

In 2024 and 2025, the Canadian Administrator of VRS (CAV) carried out a Request for Information and Qualifications (RFIQ) process to better understand the VRS technology currently available and the companies that could support the service in the future. 

 Seven organizations responded. Their submissions showed that the VRS marketplace has grown since Canada VRS first launched in 2016, with several providers able to support modern, scalable platforms with multilingual capabilities and important services such as 9-1-1 and 9-8-8 access. Many also described accessibility features and ongoing innovation to improve user experience. 

Based on these findings, CAV launched a competitive Request for Proposals (RFP) in December 2025. Qualified companies submitted their proposals in January 2026. CAV is currently reviewing them and proceeding through the various evaluation steps to determine the future VRS platform.  

 For more details about the consultation process and findings, please refer to the RFI section in the letter filed with the CRTC on February 21, 2026.  

Strategic Plan 2025-30: Our Roadmap

In February, we shared CAV’s first-ever Strategic Plan, marking an important milestone for the organization and outlining our priorities for 2025 to 2030. 

The Strategic Plan will guide our work over the next five years, strengthen our impact, and support our continued commitment to serving Canadians through Canada VRS.  

The full Strategic Plan is available on our website, where you can explore our roadmap for the next five years. 

Canada VRS Turns 10: Celebrate with Us!

Over the past decade, Canada VRS has grown alongside Deaf communities across the country, creating connections and opportunities, and bringing people together through accessible communication.  

This year is a special milestone as Canada VRS celebrates its 10th anniversary.  

To mark this moment, we are returning to Ottawa – the city where Canada VRS first launched in 2016.  

Join us for an evening of connection, reflection, and celebration at the National Arts Centre in Ottawa on September 26, 2026.  

© SRV Canada VRS 2026

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