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Many Businesses in Kenya Prefer Saccos (Credit Unions) and Microfinance to Stay Afloat and Expand  

By: Rendi Nyangua

In mid-February 2025, Old Mutual Limited released its 2024 Financial Services Monitor report for Kenya. The report highlights that half of working Kenyans own or run a business, with a significant percentage financing their ventures through microfinance and Sacco loans.

Old Mutual, an African investment and financial services group, publishes this financial services report annually to track the financial health of Kenyans and analyze how trends have shifted over the past year.

One of the key insights from last year’s survey was the financial priorities of Kenyans, revealing that 50% of them own or run a business. Additionally, 20% of all entrepreneurs are "polyjobbers"—individuals who supplement their main source of income with a side business.

To finance their business ventures in 2024, many Kenyans relied on self-financing, using funds generated from their investment returns. However, financial hardships in the region prompted 41% of business owners to take out loans to keep their businesses afloat, whether to purchase fresh stock or acquire the necessary equipment.

Among the various borrowing options, 28% of entrepreneurs received business financing through Sacco loans—nearly three times the number of those who borrowed from banks and other formal financial institutions. The Financial Services Monitor report further revealed that the use of Saccos among Kenyans is steadily increasing.

For instance, AFRESA, a partner of Positiviti Lending, currently has over 68,000 active members.

Africa Rebuilding Savings and Credit Cooperative (AFRESA) is a Kenyan-based Sacco that helps micro, small, and medium enterprises (MSMEs) overcome financial challenges. It offers various services to its members, including affordable loan products tailored for small businesses, which traditional financial institutions often consider high-risk borrowers.

Through its partnership with AFRESA, Positiviti Lending has advanced its financial inclusion vision, particularly in rural areas. At the same time, the micro-lending institution has attracted over 68,000 individuals and businesses interested in its microloans.

Recognizing Kenya as an attractive market for micro-lending, Positiviti Lending has established a strong presence in the sector. According to the 2024 Financial Services Monitor report, 3% of entrepreneurs turned to microfinance institutions like Positiviti Lending for financing. While this marked a drop from 12% in 2023, the decline was largely due to stricter government policies introduced in 2024 to regulate the growing number of digital lenders.

This crackdown on the micro-lending sector led to the closure of many unregistered digital lenders. However, Positiviti Lending, through its micro-lending platform AFRECASH, remained unaffected. In fact, it has become a preferred option for many MSMEs and entrepreneurs looking to launch or expand their businesses.

Beyond entrepreneurship, a significant portion of Kenyans also borrow money to sustain their livelihoods while awaiting their paychecks. Among this group, 35% opted for mobile loans, compared to just 11% who took out personal loans from financial institutions.

For consumers, mobile loans are often instant and easy to qualify for. On the other hand, these digital loans enable microfinance institutions to tap into the vast micro-lending market, reaching even the most remote areas. This is one of the key reasons Positiviti Lending has been so successful in penetrating the market.

2024 Banking Customer Satisfaction Survey Reveals Many Kenyans Prefer Alternative Loans

By: Rendi Nyangua

In a banking survey report released by Kenya Bankers Association (KBA) on February 12, 2025, loan pricing and hidden charges remain major concerns for many customers in this sector. The results of this survey, conducted in 2024, highlight that nearly 46% of respondents were worried about high-interest fees and other charges, underscoring the financial strain experienced by many customers already facing economic hardships in the region.

The customer satisfaction survey by KBA was broad-based, covering various aspects of banking. It is an annual initiative that KBA conducts to gain nuanced insights and statistical trends regarding the banking public across Kenya.

The 2024 survey saw increased participation, with 37,471 respondents compared to 33,608 in 2023 and 33,801 in 2022. However, a significant percentage of respondents expressed dissatisfaction with key factors influencing their banking experience, prompting many to seek alternatives.

For instance, 31.88% of respondents were dissatisfied with the lack of transparency from banks, particularly regarding fees and total charges on disbursed loans. This lack of clarity has driven many Kenyans to switch to micro-lending institutions such as Positiviti Lending, which offer complete transparency on loan interest fees.

Among the survey participants, 45.98% cited high banking fees as a major concern. In 2024, the most affordable Tier 1 lender in the region had a lending rate of 16.80%. Due to these high costs and limited loan accessibility caused by low savings, many MSMEs and individuals are turning to Positiviti Lending, which offers loans with fees as low as 8% without requiring asset declarations.

The 2024 banking customer satisfaction survey also revealed that 42.5% of respondents were dissatisfied with limited access to banking services, while 32.8% were unhappy with the inconvenience of digital and mobile banking platforms. These two factors have significantly restricted service accessibility in rural areas, where banking penetration remains minimal to lows of just 0.11%.

Despite the lack of traditional banking institutions in these underserved areas, the need for capital remains critical for local businesses and individuals. To bridge this gap, Positiviti Lending has deployed over 200 field agents and partnered with local credit union Afresa SACCO to reach more rural communities.

Beyond improving accessibility, these field agents and local partnerships help address any issues applicants of micro-loans may face. This is particularly important in ensuring customer satisfaction, an area where traditional banks struggle.

Among the 37,000+ respondents of the 2024 banking customer satisfaction survey, 47.3% reported dissatisfaction with banking customer service, with 32.7% citing poor issue resolution as a key concern. Furthermore, 16.25% stated their issues are resolved 'Sometimes,' while 5.47% reported being 'Rarely' assisted, and 2.84% said they are 'Never' taken care of. Because of this, they resort to alternative providers for micro loans and other financial services.

Microfinance vs. Digital Banking: What’s the Future? See The Kenya Wall Street

Have You Heard About Our New Family & Friends Plan?

The Family and Friends Plan offered by Positiviti Lending is a special lending opportunity available on their micro lending platform. Positiviti Lending is a company that raises capital in North America and operates micro loan services in Kenya.

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I am more than pleased with the returns I have received in the last 18 months. Every month, I get 3% reported in my Positiviti Account, and each month, I know that my participation is helping thousands of Small and Micro businesses in Kenya get access to capital to build up their businesses. Earning 36% annual returns while helping others is a true win-win investment. What is better is we did a friends and family account so even my kids earn 36% annual returns as part of our account. If you are not earning 36% annually consider participating in Positiviti Lending. You will be as happy as I am. ~ Dan

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DISCLAIMER: Positiviti Lending is an International Peer-to-Peer Micro Lending Program. Participation in Positiviti Lending is subject to our terms and conditions. Lender Members are advised to read and understand before engaging with our program. Positiviti is a sponsored program within World Workforce International Inc., a 501(c)(5) nonprofit organization's framework. Positiviti Lending is not a bank, is not FDIC insured, and does not guarantee returns. While the program aims to facilitate profitable lending, potential principal loss can occur due to inherent risks. Positiviti Lending is not an insurance program and shall not be liable for any claims, damages, or losses arising from misconceptions regarding the nature of the program. Participation in Positiviti Lending signifies acceptance of these terms and conditions.

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