Privacy Policy

Effective Date: 15/10/2024

Falafilo (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

By using the Falafilo App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect
When you use the Falafilo App, we may collect the following types of information:

a. Personal Information
Contact details such as your name, email address, phone number, and delivery address.
Payment information including credit card details or payment method used to complete your orders.
Account information such as your username, password, and order history.
b. Usage Data
Device Information including device type, operating system, unique device ID, and app version.
Log Data such as IP address, access times, and pages viewed.
Location Data to enable accurate delivery of your orders.
2. How We Use Your Information
We use the collected information to:

Provide, operate, and maintain the App.
Facilitate and fulfill your orders, including delivering food and beverages to your provided location.
Process payments securely.
Improve the app’s performance, functionality, and user experience.
Send you updates, promotions, and notifications related to your orders and app usage (only if you opt-in to such communications).
3. Sharing Your Information
We do not sell or share your personal information with third parties, except in the following circumstances:

Service Providers: We may share your information with trusted third-party vendors or service providers to facilitate deliveries, process payments, and perform app analytics.
Legal Requirements: We may disclose your information where required by law or to protect the rights, property, or safety of Falafilo, our users, or others.
Business Transfers: In case of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
4. Tracking and Cookies
We use cookies and similar tracking technologies to track activity within the App and store certain information. You can manage your cookie preferences in your device settings, though disabling cookies may limit your access to certain features of the App.

5. Data Security
We prioritize the security of your personal data and have implemented appropriate measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

6. Your Data Rights
You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data or deletion of your information.
Opt out of promotional communications by following the unsubscribe instructions in our emails.
Request to limit or object to the processing of your data.
To exercise any of these rights, please contact us at [email address].

7. Children’s Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and we will notify you of significant changes by email or app notification.

9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:

Falafilo Support Email: support@morinairaq.com
Phone: 07700730707
Address: info@morinairaq.com