Thank you for getting in touch, we appreciate you taking the time to contact us. This is a beta testing phase and at the moment we are focusing on the two most owned watch/trackers which are Apple watches and Fitbits. Also, Garmin trackers in the study don’t supply the data frequently enough for the app to be able to work properly. Apologies for this – it’s very frustrating (a number of the researchers own Garmins too), but it’s out of our control.
Thank you for getting in touch, we appreciate you taking the time to contact us. This is a beta testing phase and at the moment we are focusing on the two most owned watch/trackers which are Apple watches and Fitbits. This means that at this stage we unfortunately aren’t able to get participants who own other types of trackers in the study. Apologies for this – it’s very frustrating to not let everyone participate. We hope to be able to open it up to a wider audience in the later stages of the app development.
Thank you for getting in touch with us. Can I please confirm that you clicked on this link to enrol? https://testflight.apple.com/join/mjJohAxQ This shouldn’t ask for an invitation code if you download it via this link, but then again, computers never seem to do what we want. If that isn’t the issue, please send a screenshot or a cut and paste of the error message and we’ll do our best to get things happening. Thanks again for letting us know.
Thanks for taking the time to contact us and for being so speedy with letting us know this issue. We’ve just learnt from our Android developer that the email address needs to be the one that you use to login to the Play Store. They’ve also said that hotmail and outlook email addresses don’t work well with the Play store. Just one of the many fun spanners we’ve encountered in the beta testing so far. Can you please advise what email address you use to access the Play Store?
Thanks for taking the time to contact us and for letting us know this is happening for you. This is one of the joys of being a beta tester! If the app is crashing or closing down, can you please try: Fully close MoveMentor by swiping up (here are instructions if you aren’t sure how to close an app). If it is still crashing, uninstall MoveMentor (here are instructions on how to delete an app) To reinstall MoveMentor, go to TestFlight and MoveMentor should be listed as an option to Open. If you are still having problems, please get in touch and we will troubleshoot this further. Thank you again for letting us know and please let us know if you are still having issues. I hope we can get things working for you soon!
Thank you for getting back to us and I’m really sorry that MoveMentor still isn’t working for you. To try and solve the problem, can you please let us know: 1. The email linked to your account. 2. The date that the app first started crashing on you. 3. Your iPhone model e.g. iPhone 12 (here are instructions to locate your iPhone model). and iOS version e.g. iOS 15 (here are instructions to find your iPhone software version). 4. Anything else that you think might be helpful.
Thank you for getting in touch with us to let us know that you’re having problems syncing your Fitbit. Sometimes the issue with Fitbit, so we might not be able to assist, but let’s give it a shot! Here is a list of steps to try: With your smartphone, open the Fitbit app and choose the Today tab. Press and hold the screen and swipe/pull down to do a refresh. If your device won’t sync: Force quit the Fitbit App on your phone. For instructions, see the Apple help article or Android (Google) help article. On your phone, go to Settings > Bluetooth and turn your Bluetooth off and back on. Open the Fitbit App again and try to sync your tracker. If your device doesn't sync, restart it. For instructions, see How do I restart my Fitbit device? If you are still having issues, visit the Fitbit Help page and follow the iPhone or Android solutions at the bottom of the page. Worked through all of this and things still aren’t working? Please get in touch again and let us know.
Thank you for getting in touch with us to let us know that you’re having problems syncing your Fitbit. Here is a list of steps to try: Navigate to the Google account selection screen (this is the one that tends to freeze). Click on the 3 dots options button at the top right corner of the screen (Circled in red). Click on the reload button (Circled in red). Click on the Google account which should now be enabled again. Worked through all of this and things still aren’t working? Please get in touch again and let us know.
Thank you for taking the time to get in touch with us, we really appreciate your feedback. When you are creating an account, the continue button is greyed out when all the required details are not entered in the right format. Please check that you have put information in all of the fields. The password needs to meet the security requirements and also needs to match the re-enter password field. If you have checked all of this and you still can’t submit your details, please send us a screenshot of the signup page.