ABN: 61 873 671 488

Belair Hotel Loyalty Terms and Conditions

February 2021

Introduction

These Terms and Conditions form the basis of the Belair Hotel membership loyalty  program.

1.0Membership  

1.1.Membership is free. A person can apply to become a member of Belair Hotel by completing mandatory details online (www.belairhotel.com.au/rewards ) 1.2.Members will be bound by these Terms and Conditions which may be varied  from time to time.

1.3.A member must notify Belair Hotel of any change of address or of a lost or  stolen membership card. The Belair Hotel is not liable for any delay in  replacing a membership card or for any unauthorised use of a membership  card.

1.4.Points will not be credited until an individual becomes a member. Members  can confirm the number of points held by them by asking at the bar or online.  Disputes about any details regarding member’s points must be notified to  Belair Hotel’s membership team (admin@belairhotel.com.au ). A written  statement by Belair Hotel deciding any such dispute is final and binding.

1.5.Belair Hotel may terminate a membership without notice for any reason  including, without limitation, if the member:

1.5.1. Fails to comply with these membership Terms and Conditions  1.5.2. Abuses any privilege accorded to the member : or  

1.5.3. Supplies any misleading information or make any misrepresentations to  Belair Hotel staff or management  

1.5.4. If the member does not use his or her membership card for a period of  12 months or dies.  

1.6.A member may terminate his or her membership at any time by giving written  notice to Belair Hotel membership team (admin@belairhotel.com.au) The  member’s points will be cancelled 12 months after receiving the notice and the  member’s details will be deleted from the Belair Hotel membership database.  

1.7.Membership cards are not credit or charge cards, are not transferable, and  remain the property of Belair Hotel and must be returned to Retail operator if  a member ceases to be a part of the scheme.

1.8.Any tax, liability, or duty arising from a member’s participation in the Belair  Hotel membership program is the responsibility of the member.

2.0Earning points and Redeeming points

2.1.Points will be credited to a member’s account for purchases by the member  from Belair Hotel on qualifying goods or services. Promotional and incentive  programs may be offered from time to time.

ABN: 61 873 671 488

2.2.Belair Hotel will determine which goods or services are qualifying goods and  services and the number of points that will be credited to a member’s account  for such purchases.

2.3.A member must present his or her membership card to Belair Hotel staff before  the purchase is concluded. Failure to present the membership card will result  in no points being credited to the member’s account for the purchase. 2.4.Points cannot be redeemed as cash.  

2.5.Points will be accrued where a purchase is paid by points in part or fully with  in the one transaction.

3.0Other deductions of points  

3.1.Belair Hotel may deduct from the points balance in a member’s account any  points credited in error and any points relating to a purchase which is cancelled  or reversed or where a refund is given.

3.2.Any points not redeemed within 12 months after the end of the month in which  the points were credited to that account will, at the discretion of Belair Hotel,  expire and will be deducted from the points balance in a member’s account.

4.0General  

4.1.Belair Hotel may make any changes at any time without prior notice to  members to these Terms and Conditions and the award schedule. Belair Hotel will attempt to notify members of any changes but shall not be liable in any  way for failure to do so.

4.2.Belair Hotel may without prior notice to members, change those goods and  services which qualify for points and the number of points that attach to those  goods and services.

4.3.Belair Hotel reserves the right to suspend or terminate the membership  program at any time without prior notice. Belair Hotel will not be liable for the  suspension or termination of the program on any account whatsoever  including (without limitation) for any points balance in a member’s account at  the time of suspension or termination.

4.4.Belair Hotel assumes no liability to a member whether for negligence, breach  of contract or otherwise except:

4.4.1. any claim relating to points, to crediting that number of points to the  member’s account.

4.5.A notice shall be deemed to be given by Belair Hotel to a member if it is sent  to the postal or e-mail address of the member appearing in the member  database.

4.6.These terms and conditions will be construed according to and be governed  by the laws of Australia. The parties submit to the exclusive jurisdiction of the  courts in and of Australia in relation to any dispute arising under these terms  and conditions.

ABN: 61 873 671 488

5.0Privacy Statement

5.1.Belair Hotel may collect information about members including information  contained in the application form and information as to transactions resulting  in points credits and debits which will be held in the membership database.  The membership database contains the following member information:  

5.1.1. Name, address & telephone number(s)  

5.1.2. Transaction details associated with the collection of membership  program points  

5.1.3. Points collected and awards provided.  

5.1.4. E-mail address  

A member may access the information on the member held by Belair Hotel by  contacting the Belair Hotel membership team (admin@belairhotel.com.au ). If  the information is inaccurate or incomplete, the member may advise Belair  Hotel to update the information or do so online.

5.2.Information from the member database will be made available to Belair Hotels’  agents involved in administering the membership program including agents  producing cards and points summaries and data processing. Information from  the membership database will also be made available to and used by Belair  Hotel and its agents, for marketing (direct and all other kinds), planning,  product development, research and other commercial purposes.

5.3.Each member consents and agrees to:

5.3.1. Belair Hotel and its agents including Zen Global accessing the  information contained in the member database;  

5.3.2. The disclosure of any information contained in the member database to  Belair Hotel, Zen Global and its agents for the purposes set out above;  and  

5.3.3. The disclosure of any information contained in the member database by  Belair Hotel, Zen Global or its agents for the purposes referred to above.