Introduction
LifeBerg ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how long we retain it, and the choices you have when using the LifeBerg mobile application ("App").
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
The information we collect depends on how you use the App and which features are available to you.
Information You Provide
- Full name
- Email address
- Phone number, where applicable
- Profile and account information
- Information submitted through forms or customer support
- Any other information you voluntarily provide through the App
Automatically Collected Information
To operate, secure, and improve the App, we may automatically collect limited technical information such as:
- Device model
- Device operating system and version
- App version
- Crash reports and diagnostic information
- Anonymous or aggregated usage analytics
- Unique device or installation identifiers, where applicable
We do not intentionally collect unnecessary personal information beyond what is required to provide and improve the App.
How We Use Your Information
We may use the information we collect to:
- Create and manage your account
- Provide the App's features and services
- Personalize and improve your experience
- Respond to customer support requests
- Monitor and improve the App's performance and reliability
- Detect, investigate, and fix technical issues
- Protect against fraud, misuse, and unauthorized access
- Send important service-related notices and updates
- Comply with applicable legal obligations
We do not sell your personal information to third parties.
Data Retention
We retain personal information only for as long as necessary to provide the App's services, maintain security, comply with legal obligations, resolve disputes, and fulfill the purposes described in this Privacy Policy.
- Account and profile information is retained while your account remains active.
- If you delete your account or request deletion, we will delete or anonymize your personal information within a reasonable period, unless we are legally required to retain certain information.
- Customer support communications may be retained as reasonably necessary to resolve support issues, prevent abuse, and comply with legal obligations.
- Crash reports, technical logs, and diagnostic information are retained only for as long as needed for security, troubleshooting, and service improvement, after which they are deleted or anonymized.
- Backup copies may remain for a limited period until they are overwritten or deleted through our normal backup processes.
Users may request deletion of their account and associated personal information by contacting us using the details provided below or by using the account deletion option within the App, where available.
Sharing of Information
We may share information only where reasonably necessary:
- With trusted service providers that help us operate, host, secure, analyze, or support the App
- To comply with applicable laws, regulations, court orders, or lawful government requests
- To protect the rights, safety, property, and security of LifeBerg, our users, and others
- As part of a business transfer, merger, acquisition, or sale of assets, subject to applicable privacy protections
We do not sell or rent personal information.
Third-Party Services
The App may use trusted third-party services for functions such as hosting, authentication, push notifications, analytics, crash reporting, and customer support. These providers may process limited information on our behalf only as necessary to provide their services.
Their handling of information may also be governed by their own privacy policies.
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your account and personal information
- Restrict or object to certain processing activities
- Request a copy of your personal information
- Withdraw consent where processing is based on consent
To exercise these rights, contact us using the details below.
Account and Data Deletion
You may request deletion of your LifeBerg account and associated personal information through the account deletion feature in the App, where available, or by contacting us.
After verifying your request, we will delete or anonymize the information associated with your account, except for information that must be retained for legal, regulatory, fraud-prevention, security, or dispute-resolution purposes.
Children's Privacy
The App is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we learn that a child under 13 has provided personal information, we will take reasonable steps to delete it. A parent or guardian who believes that a child has provided information may contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the effective date will be updated.
We encourage users to review this Privacy Policy periodically for any changes.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to request account or data deletion, please contact us:
Website: https://lifeberg.app
Email: support@lifeberg.app