BRAC Ekota — Privacy Policy
1. Introduction
At BRAC IT Services Limited, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the BRAC Ekota mobile application ("App").
BRAC Ekota is designed to support authorized organizational and business activities, including lead management, referral services, profile management, commission-related activities, campaign activities, and other services provided through the App.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, you are requested to avoid using the App.
Any disagreement relating to this Privacy Policy shall be subject to the applicable laws and jurisdiction of Dhaka, Bangladesh.
This Privacy Policy is incorporated into and subject to the applicable Terms and Conditions of BRAC Ekota.
2. Information We Collect
We collect information that is necessary to provide and operate the services available through the BRAC Ekota App.
Depending on the features and services you use, we may collect the following categories of information.
2.1 Personal and Profile Information
We may collect personal and profile-related information necessary to identify users, maintain profiles, and provide authorized services.
This may include information such as contact details, identification information, demographic information, profile information, and other information provided as part of the relevant business process.
2.2 Lead and Business Information
When authorized users submit or manage leads through the App, we may collect information necessary to register, verify, process, manage, and monitor those leads.
This may include information provided by the user or required as part of the applicable business workflow.
2.3 Location and Address Information
We may collect or process location and address-related information where required to support relevant services, branch operations, geographical identification, lead management, and other authorized business activities.
2.4 Documents and Images
Where required for authorized business or verification purposes, the App may allow users to submit documents, photographs, or other supporting information.
2.5 Technical Information
We may process limited technical and application-related information necessary to operate, maintain, secure, troubleshoot, and improve the App.
This may include device, operating system, application version, authentication, session, and diagnostic information.
3. How We Use Your Information
We use the information collected through BRAC Ekota for legitimate and authorized purposes related to providing the App's services and supporting BRAC's organizational and business operations.
The information may be used to operate the App, manage accounts and profiles, process leads and referrals, support commission and campaign-related services, provide relevant notifications and communications, maintain application security, troubleshoot technical issues, and comply with applicable laws and organizational requirements.
4. How We Share Your Information
4.1 We Do Not Sell Your Information
BRAC IT Services Limited does not sell, rent, or commercially trade your personal information to third parties.
4.2 Authorized Use
Information collected through BRAC Ekota may be accessed and processed by authorized personnel where necessary to provide services and perform legitimate BRAC organizational and business activities.
Access is limited according to applicable roles, responsibilities, and authorization levels.
4.3 No Unrelated Third-Party Sharing
We do not share your personal information with unrelated third parties for their own advertising, marketing, profiling, or commercial purposes.
Information submitted through BRAC Ekota is used for the purposes for which it was collected and for related authorized BRAC business operations.
4.4 Service Providers
Where necessary to operate and maintain the App, certain technical services or infrastructure may be provided by trusted service providers.
Any such processing is limited to what is necessary to provide, maintain, secure, or support the App.
4.5 Legal and Safety Reasons
We may disclose information when required by applicable law, regulation, court order, or lawful governmental request.
We may also disclose information when reasonably necessary to protect the rights, property, security, or safety of BRAC IT Services Limited, our users, or others.
5. How We Protect Your Information
We take reasonable technical and organizational measures to protect information processed through BRAC Ekota.
5.1 Data Encryption
Information transmitted between the App and our systems is protected using appropriate security mechanisms, including secure communication protocols such as HTTPS/TLS where applicable.
5.2 Access Controls
Access to information is restricted to authorized users, employees, or personnel who require access for legitimate business purposes.
5.3 Data Retention
We retain information only for as long as reasonably necessary to provide services, complete business processes, maintain appropriate records, meet security requirements, and comply with applicable legal or organizational requirements.
6. Your Privacy Rights
6.1 Access and Correction
Where applicable, you may request access to or correction of personal information associated with your account or profile through the appropriate BRAC organizational process.
6.2 Data Deletion
You may request deletion of your personal information where applicable.
Certain information may need to be retained where required for legal, regulatory, security, audit, or legitimate organizational purposes.
6.3 Permission Management
You can manage applicable device permissions through your Android device settings.
Disabling certain permissions may affect the availability of some features of the App.
7. Third-Party Links and Services
The App may contain links to third-party websites or services that are not operated by BRAC IT Services Limited.
We are not responsible for the privacy practices of third-party websites or services.
We encourage you to review their respective privacy policies before providing any personal information.
8. Children's Privacy
BRAC Ekota is designed primarily for authorized organizational and business use.
The App is not intended to knowingly collect personal information from children under the age of 13.
If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to address the situation in accordance with applicable laws and policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Application features
- Business practices
- Security practices
- Applicable laws and regulations
When we update this Privacy Policy, we will update the Last Updated date at the top of this page.
We encourage you to periodically review this Privacy Policy for the latest information.
10. Contact Us
If you have any questions, concerns, suggestions, or requests regarding this Privacy Policy or how your information is handled through BRAC Ekota, you can contact us through the following channels: